FAQs

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If you created a new account after or while ordering you can edit both addresses (for billing and shipping) in your customer account.

Unfortunately, we’re unable to offer free samples. As a retailer, we buy all magazines from their publishers at the regular trade price. However, you could contact the publisher directly.

That’s a good idea. We are always interested in new magazines from all over the world. If you think your magazine would fit perfectly to our shop, we are happy to hear from you: Please use our contact form. Please note that we might have a little longer to reply to your request due to the large number of requests we get.

In some countries import fees/taxes may apply to your order. They will be charged from your the carrier or local post service. Please note: We are not responsible for any customs and duties charged to a customer.

Yes, if you orderd with “Swiss Post Priority” or “DHL Express” shipping method you can track your order here. Please enter the tracking number you have received in your shipping confirmation E-mail. We always recommend to choose a shipping method with tracking details to make sure that your order will arrive without any problems.

There may be several reasons why you have not received your order. If we have sent the package to the wrong delivery address even though you specified the correct one during the order process, then we’ll be happy to cover the cost of sending a replacement. If you ordered with Swiss Post Priority shipping or DHL Express you can track your order here.